Terms of service

Terms of Service

Effective Date: 18/09/2026
Last Updated: 18/09/2026

Welcome to ShopNShi. These Terms of Service (“Terms”) govern your access to and use of [Website URL], including purchases made through our online store.

By accessing our Website, creating an account, or placing an order, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our Website.

In these Terms, “ShopNShi,” “we,” “us,” and “our” refer to [Legal Business Name], operating the ShopNShi online store. “You,” “your,” and “customer” refer to any person accessing or purchasing from our Website.

1. Account Terms

You may be able to create an account to make purchases and access certain features of our Website.

When creating an account, you agree to:

  • Provide accurate, current, and complete information;

  • Keep your account information updated;

  • Maintain the confidentiality of your login credentials;

  • Be responsible for activity carried out through your account;

  • Notify us promptly if you believe your account has been accessed without authorisation; and

  • Use your account only for lawful purposes.

You must not create an account using false information, impersonate another person, or use another person's account without permission.

We reserve the right to suspend or terminate accounts where reasonably necessary to prevent fraud, abuse, unlawful activity, or violations of these Terms or applicable law.

2. Eligibility

You must have the legal capacity to enter into a binding agreement under applicable Indian law to use our Website and place orders.

If you are purchasing on behalf of another person or organisation, you represent that you have the authority to do so.

Where applicable, purchases made by minors must be made with the involvement and consent of a parent or legal guardian.

3. Products and Product Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, specifications, colours, sizes, dimensions, availability information, and other product details displayed on our Website are accurate.

However:

  • Product colours may appear differently depending on your device or screen;

  • Packaging, labels, and minor design details may vary from photographs;

  • Measurements may have reasonable manufacturing variations;

  • Product images may include visual elements that are not included with the product; and

  • Availability may change without notice.

If a product contains a material error in its description or is materially different from what was ordered, you may contact us at support@shopnshi.com for assistance in accordance with our applicable return and refund policy and consumer rights under law.

4. Pricing and Payment

All prices displayed on our Website are in Indian Rupees (INR) unless expressly stated otherwise.

Prices may include or exclude applicable taxes, shipping charges, or other fees as indicated during checkout.

The final amount payable will be displayed before you complete your purchase.

We reserve the right to correct pricing, description, or typographical errors. If an error materially affects an order you have placed, we may contact you before fulfilling the order and provide appropriate options as permitted by applicable law.

Payment

We accept the payment methods displayed at checkout, which may include:

  • Credit or debit cards;

  • UPI;

  • Net banking;

  • Wallets;

  • Cash on delivery, where available; and

  • Other payment methods offered through our payment providers.

Payments may be processed by third-party payment service providers.

Payment provider(s): [Payment Gateway Name(s)]

You agree that payment information provided during checkout is accurate and that you are authorised to use the selected payment method.

5. Order Acceptance

Placing an order on our Website constitutes an offer to purchase the selected products.

After you place an order, we may send an order confirmation acknowledging that we have received your order. This confirmation does not necessarily mean that your order has been accepted for fulfilment.

An order is considered accepted when we confirm its acceptance or dispatch the product, as applicable.

We may decline or cancel an order where reasonably necessary, including in situations involving:

  • Product unavailability;

  • Incorrect pricing or product information;

  • Suspected fraud or unauthorised activity;

  • Payment failure;

  • Delivery restrictions;

  • Errors in the order;

  • Suspected misuse of promotional offers; or

  • Other circumstances permitted by applicable law.

If we cancel an order after receiving payment, we will initiate an applicable refund to the original payment method or through another lawful method.

6. Promotions and Discount Codes

From time to time, ShopNShi may offer promotional codes, discounts, sales, or other special offers.

Unless otherwise stated:

  • Promotional codes cannot be exchanged for cash;

  • Promotions may have additional eligibility conditions;

  • Multiple promotional codes may not be combined;

  • A promotion may apply only to specified products or customers;

  • Promotional offers may have an expiry date; and

  • We may cancel or modify a promotion where permitted by applicable law.

Any specific terms communicated with a promotion will apply in addition to these Terms.

7. Shipping and Delivery

We currently ship to:

[List serviceable locations / “Eligible locations within India”]

Estimated delivery timelines will be communicated during checkout or through order-related communications.

Our standard processing time is approximately:

6 Business Days

unless a different timeline is specified on the product page, checkout page, or order confirmation.

Delivery times are estimates and may vary because of factors including:

  • Courier delays;

  • Weather conditions;

  • Public holidays;

  • Natural disasters;

  • Transportation disruptions;

  • Incorrect or incomplete delivery information;

  • Remote delivery locations;

  • High order volumes;

  • Government restrictions; or

  • Other circumstances outside our reasonable control.

Once an order has been handed over to the shipping provider, tracking information may be provided where available.

Please ensure that your shipping address, mobile number, and other delivery information are accurate. ShopNShi may not be responsible for delays or failed delivery resulting from incorrect or incomplete information supplied by the customer.

If your package appears damaged, tampered with, or materially different when delivered, please contact us as soon as reasonably possible at support@shopnshi.com and provide relevant photographs or other evidence where requested.

8. Returns and Refunds

Our returns and refunds are governed by our [Returns & Refunds Policy], which forms part of these Terms.

You should review the applicable return window, eligibility requirements, exclusions, return procedure, refund method, and other conditions before purchasing.

Unless otherwise stated, customers may be required to:

  • Request a return within [X Days] of delivery;

  • Provide the order number;

  • Provide photographs or other information where necessary;

  • Keep the product in its eligible condition;

  • Include original packaging, accessories, tags, or other items where required; and

  • Follow our return instructions.

Certain products may be non-returnable or subject to special return conditions due to their nature, hygiene considerations, customisation, damage, or applicable law.

Where a refund is approved, the refund will generally be processed through the original payment method or another appropriate method.

Nothing in this section is intended to remove or restrict any mandatory consumer rights available to you under applicable Indian law.

9. Exchanges

Where exchanges are offered, they are subject to product availability and the conditions specified in our Returns & Refunds Policy.

If the requested replacement product is unavailable, we may provide another remedy in accordance with our policy and applicable law.

Exchange period: [X Days]

10. Prohibited Uses

You agree not to use our Website or services:

  • For any unlawful or fraudulent purpose;

  • To violate any applicable law or regulation;

  • To impersonate another person or entity;

  • To provide false or misleading information;

  • To interfere with the operation or security of our Website;

  • To attempt unauthorised access to our systems or accounts;

  • To introduce malicious code, viruses, or harmful software;

  • To scrape, copy, reproduce, or commercially exploit Website content without permission;

  • To use automated systems to place fraudulent or abusive orders;

  • To abuse discount codes, promotions, refunds, or return procedures;

  • To infringe intellectual-property rights;

  • To collect personal information about other users without authorisation;

  • To interfere with another customer's use of our Website; or

  • To engage in any activity that could reasonably harm ShopNShi, our customers, service providers, or Website.

We may restrict or terminate access where we reasonably believe prohibited activity has occurred, subject to applicable law.

11. Intellectual Property

Unless otherwise stated, the Website and its content—including logos, brand names, product photography, graphics, text, designs, layouts, icons, videos, and other materials—are owned by or licensed to ShopNShi and are protected by applicable intellectual-property laws.

You may access and use the Website for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, publish, sell, license, create derivative works from, or commercially exploit our content without our prior written permission, except where permitted by applicable law.

ShopNShi™ and related branding are the property of [Legal Business Name], where applicable.

12. User Reviews and Content

If you submit a product review, photograph, comment, testimonial, or other content to us, you represent that:

  • The content is accurate to the best of your knowledge;

  • You have the right to submit the content;

  • It does not infringe another person's rights;

  • It does not contain unlawful, defamatory, abusive, obscene, or misleading material; and

  • It does not contain malicious software or unauthorised personal information.

By submitting content, you grant ShopNShi a non-exclusive, royalty-free, worldwide licence to use, reproduce, display, and publish that content for purposes related to operating, marketing, and improving our business, subject to applicable law.

We may remove content that violates these Terms or applicable law.

13. Third-Party Services and Links

Our Website may use or link to third-party services, including payment processors, shipping providers, analytics platforms, advertising services, social-media services, and other technology providers.

Third-party services may operate under their own terms and privacy policies.

ShopNShi is not responsible for the independent policies or practices of third parties, except to the extent required by applicable law.

14. Privacy

Your use of our Website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

Our Privacy Policy is available at:

[Privacy Policy URL]

By using our Website, you acknowledge that you have reviewed the Privacy Policy.

15. Disclaimer

To the extent permitted by applicable law, our Website and its content are provided for general shopping and informational purposes.

We make reasonable efforts to maintain accurate Website information, but we do not guarantee that the Website will always be uninterrupted, error-free, completely current, or free from technical issues.

Nothing in these Terms excludes or limits any consumer rights, warranties, guarantees, or remedies that cannot legally be excluded or limited under applicable Indian law.

16. Limitation of Liability

To the maximum extent permitted by applicable law, ShopNShi and its owners, employees, representatives, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the Website or purchase of products, including losses arising from circumstances beyond our reasonable control.

Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law, including liability that cannot legally be excluded for certain consumer rights, fraud, wilful misconduct, or other matters for which Indian law does not permit limitation.

Where liability may lawfully be limited, ShopNShi's liability will be limited to the extent permitted by applicable law and, where appropriate, the amount paid by the customer for the relevant product or order.

17. Events Beyond Our Control

ShopNShi will not be responsible for delay or failure to perform an obligation where the delay or failure results from circumstances beyond our reasonable control, including natural disasters, extreme weather, epidemics, government restrictions, strikes, transportation disruptions, technical failures, power outages, civil disturbances, or other similar events.

We will take reasonable steps to resume affected services as soon as reasonably possible.

18. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of our Website, fraud, intentional misconduct, or material violation of these Terms.

This provision does not limit any rights or remedies available to consumers under mandatory applicable law.

19. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection laws and the jurisdiction of competent consumer dispute redressal bodies, courts located in:

[City, State, India]

shall have jurisdiction over disputes arising from or relating to these Terms or your use of the Website.

Nothing in this section is intended to prevent a consumer from exercising any mandatory right to approach a competent consumer forum, commission, court, or other authority available under applicable Indian law.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, Website, products, services, or applicable law.

When we make changes, we will update the “Last Updated” date at the top of this page.

Your continued use of the Website after updated Terms are published constitutes acceptance of the revised Terms to the extent permitted by applicable law.

If a change materially affects an existing order or your statutory rights, we will handle the matter in accordance with applicable law and the terms applicable to that transaction.

21. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue to apply.

22. Entire Agreement

These Terms, together with our Privacy Policy, Returns & Refunds Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the terms governing your use of our Website and purchases from ShopNShi, subject to applicable law.

23. Contact Us

If you have questions about these Terms, an order, a return, a refund, or any other concern, please contact us:

ShopNShi
Legal Business Name: shopnshi
Website: www.shopnshi.com
Email: support@shopnshi.com
Phone: [Phone Number]
Business Address: [Full Business Address]
Customer Support Hours: 6 days working (10:00 am to 6:00 pm)

We will make reasonable efforts to respond to customer enquiries and complaints promptly.

Last Updated: [18/09/2026]