Privacy policy

Privacy Policy

Effective Date: 18/09/2026
Last Updated: 18/09/2026

At ShopNShi (“ShopNShi”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices available to you when you visit or purchase from [Website URL] (the “Website”).

By using our Website, placing an order, creating an account, or otherwise providing information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with ShopNShi, we may collect the following categories of information:

A. Information You Provide Directly

When you create an account, place an order, contact us, subscribe to communications, or otherwise interact with our Website, we may collect:

  • Full name

  • Email address

  • Mobile or telephone number

  • Billing and shipping address

  • Delivery instructions

  • Account login information, where applicable

  • Order and purchase history

  • Information you provide when contacting customer support

  • Reviews, feedback, survey responses, or other content you voluntarily submit

B. Payment Information

When you make a purchase, payment information may be processed by our third-party payment service providers.

Depending on the payment method you use, this may include payment-related information such as transaction details, payment status, and limited payment identifiers.

ShopNShi does not intend to store complete credit/debit card numbers, CVV numbers, or banking passwords on its own servers. Payments may be processed directly by third-party payment providers in accordance with their own privacy and security practices.

Payment provider(s) used by ShopNShi:

[Payment Gateway Name(s)]

C. Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages viewed and links clicked

  • Referring website or source

  • Approximate location derived from technical information

  • Date and time of visits

  • Website interaction and usage information

  • Cookies and similar technologies

We use this information primarily to operate, secure, maintain, and improve our Website and services.

D. Information From Third Parties

We may receive limited information from third parties that help us operate our business, such as:

  • Payment processors

  • Shipping and logistics providers

  • Shopify or other e-commerce technology providers

  • Analytics providers

  • Advertising and marketing platforms

  • Fraud-prevention and security services

  • Customer-support platforms

These third parties may provide information necessary to process orders, complete payments, deliver products, prevent fraud, provide customer support, or measure the performance of our Website and marketing.

2. How We Use Your Information

We may use personal information for purposes including:

  • Processing and fulfilling your orders

  • Processing payments and refunds

  • Arranging shipping and delivery

  • Providing customer support

  • Communicating with you about your orders

  • Sending important service-related notifications

  • Managing customer accounts

  • Responding to questions, requests, complaints, and feedback

  • Improving our products, Website, services, and customer experience

  • Personalising your shopping experience where appropriate

  • Detecting, preventing, and investigating fraud, abuse, security incidents, and other unlawful activity

  • Maintaining the security and functionality of our Website

  • Analysing Website usage and business performance

  • Sending promotional or marketing communications where permitted and, where required, based on your consent

  • Complying with applicable legal, regulatory, tax, accounting, and law-enforcement requirements

  • Establishing, exercising, or defending legal claims

  • Protecting the rights, property, safety, and security of ShopNShi, our customers, and others

We aim to collect and use personal information only for legitimate and relevant purposes and to the extent reasonably necessary for those purposes.

3. Legal Basis for Processing

Depending on the circumstances and applicable law, we may process personal data:

  • With your consent;

  • To provide products and services you have requested;

  • To fulfil or take steps necessary to fulfil your order;

  • To comply with applicable legal obligations;

  • For legitimate business purposes where permitted by applicable law; and

  • To protect our Website, customers, business, and legal rights.

Where consent is the basis for processing and applicable law gives you a right to withdraw that consent, you may withdraw it using the method we provide. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

4. Cookies and Similar Technologies

ShopNShi may use cookies, pixels, tags, web beacons, and similar technologies to operate and improve the Website.

Cookies may help us:

  • Keep items in your shopping cart;

  • Remember certain preferences;

  • Keep you signed in where applicable;

  • Understand how visitors use our Website;

  • Measure Website performance;

  • Improve functionality and user experience;

  • Detect fraud or security issues; and

  • Deliver or measure relevant advertising, where applicable.

Some cookies are essential for the Website to function, while others may be used for analytics, personalisation, or advertising.

You can manage or disable certain cookies through your browser settings and, where available, our cookie preferences tool. Please note that disabling essential cookies may affect the functionality of the Website.

Our cookie and tracking providers may include:

[List applicable providers, e.g. Shopify, Google Analytics, Meta Pixel, etc.]

5. Third-Party Services

To operate our business, we may use third-party companies and service providers.

These may include:

  • E-commerce platform: [Shopify / Other]

  • Payment processors: [Razorpay / Cashfree / PayU / Other]

  • Shipping providers: [Delhivery / Shiprocket / Blue Dart / Other]

  • Analytics providers: [Google Analytics / Other]

  • Advertising platforms: [Meta / Google Ads / Other]

  • Email/SMS/WhatsApp providers: [Provider Name]

  • Customer-support tools: [Provider Name]

  • Fraud and security services: [Provider Name]

These providers may process information on our behalf or independently according to their own terms and privacy policies.

We encourage you to review the privacy policies of third-party services you interact with. ShopNShi is not responsible for the independent privacy practices of third-party websites or services.

6. Sharing of Personal Information

We do not sell your personal information as a standalone product.

We may share information with service providers and other parties where reasonably necessary to operate our business, including:

  • Payment processors to complete transactions;

  • Shipping and logistics providers to deliver orders;

  • Technology and hosting providers to operate our Website;

  • Analytics and advertising providers where applicable;

  • Customer-support providers;

  • Fraud-prevention and security providers;

  • Professional advisers, such as lawyers, accountants, or auditors;

  • Government authorities, regulators, courts, or law-enforcement agencies where required or permitted by law; and

  • A buyer, successor, or other relevant party in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction.

We take reasonable steps to ensure that third parties receiving personal information have appropriate obligations or safeguards regarding its use and protection, where required by applicable law.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete transactions and provide services;

  • Maintain business and transaction records;

  • Comply with tax, accounting, legal, and regulatory obligations;

  • Resolve disputes;

  • Prevent fraud and abuse;

  • Enforce our agreements; and

  • Protect our legal rights.

When information is no longer required, we may delete, anonymise, or securely dispose of it, subject to applicable legal and regulatory requirements.

The specific retention period may vary depending on the type of information and the purpose for which it was collected.

8. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.

Security measures may include access controls, secure transmission technologies, authentication controls, monitoring, and appropriate safeguards provided by our technology and service providers.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

If you believe your interaction with us or your personal information has been compromised, please contact us promptly at:

support@shopnshi.com

9. International Data Transfers

Some third-party service providers we use may process or store information outside India.

Where personal information is transferred outside India, we will take steps required by applicable Indian law and applicable contractual or technical safeguards.

Third-party providers may also have their own international data-transfer practices and privacy policies.

10. Your Privacy Rights

Subject to applicable law and any conditions or limitations provided by law, you may have rights concerning your personal information, including the right to:

  • Request information about the personal data we process about you;

  • Request correction of inaccurate or incomplete personal information;

  • Request deletion of personal information where permitted;

  • Withdraw consent where processing is based on consent;

  • Request information regarding how your personal data is being processed;

  • Raise a grievance concerning our processing of your personal data; and

  • Nominate another individual to exercise applicable rights on your behalf where permitted by applicable law.

The Digital Personal Data Protection Act, 2023 provides, among other things, rights relating to access to information, correction and erasure, grievance redressal, and withdrawal of consent, subject to the Act and applicable rules.

To exercise an applicable right or submit a privacy request, contact us using the details below.

We may need to verify your identity before completing certain requests in order to protect your account and personal information.

11. Grievance Redressal

If you have a question, concern, or complaint regarding our collection or use of your personal information, please contact our designated privacy/grievance contact:

Name: [Privacy Officer / Grievance Officer Name]
Email: support@shopnshi.com
Phone: [Phone Number]
Postal Address: [Full Business Address]

We will review and respond to privacy-related requests and grievances within the period required by applicable law.

Where applicable, you may also have the right to approach the relevant regulatory or adjudicatory authority under Indian law.

12. Children's Privacy

Our Website is not intended for children who are not legally permitted to use online shopping services under applicable law.

We do not knowingly seek to collect personal information from children for purposes that are prohibited by applicable law. If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can take appropriate steps.

13. Marketing Communications

If you choose to receive promotional communications from us, we may send information about products, offers, discounts, new arrivals, or other ShopNShi updates.

You can unsubscribe from marketing emails by using the unsubscribe option included in the relevant communication or by contacting us at support@shopnshi.com.

Even if you opt out of promotional communications, we may continue to send essential service-related messages, such as order confirmations, shipping updates, payment notifications, security notices, or responses to your support requests.

14. Third-Party Websites and Links

Our Website may contain links to third-party websites, applications, social-media platforms, or other services.

If you follow such links, you will leave our Website and become subject to the third party's own terms and privacy practices.

We recommend reviewing the privacy policies of those third parties before providing them with personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable laws and regulations.

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy. Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes.

We encourage you to review this page periodically to stay informed about how we handle personal information.

16. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a privacy-related concern, please contact us:

ShopNShi
Website: www.shopnshi.com
Email: support@shopnshi.com
Phone: [Phone Number]
Business Address: [Full Business Address]
Privacy/Grievance Contact: [Name / Designation]

We value your trust and are committed to handling your personal information responsibly and transparently.

Last Updated: 18/09/2026