Shipping policy

Shipping Policy

Effective Date: 18/09/2026
Last Updated: 18/09/2026

At ShopNShi, we want your shopping experience to be simple and hassle-free. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Shipping Methods

We currently offer shipping through trusted courier and logistics partners to eligible delivery locations within India.

Our shipping methods may include:

  • Standard Shipping

  • Express Shipping, where available

  • Cash on Delivery (COD), where available

The shipping option available for your order will be displayed during checkout.

Shipping Partner(s): [SHIPPING PARTNER NAME]

Availability of certain shipping methods may depend on your location, product, order value, or other applicable conditions.

2. Shipping Costs

We currently offer free shipping on eligible orders.

Shipping Cost: [SHIPPING COST- No cost]

If additional shipping charges apply to a particular product, location, or delivery method, the applicable amount will be clearly displayed at checkout before you complete your purchase.

There will be no unexpected shipping charges after your order has been confirmed, except where additional charges are required due to circumstances such as customer-requested changes or other services agreed upon with the customer.

3. Order Processing Time

After you place an order, we need time to verify, prepare, pack, and hand it over to our delivery partner.

Order Processing Time: [PROCESSING TIME- 7 Business Days]

Processing times may be longer during sales, promotional periods, holidays, or periods of unusually high order volume.

Orders are generally processed during our regular business days and hours.

Please note that the processing time is separate from the delivery time.

4. Delivery Timeframes

After your order has been processed and shipped, the estimated delivery time is:

Estimated Delivery Time: [6 BUSINESS DAYS]

Delivery estimates may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances beyond our reasonable control.

The estimated delivery timeframe does not include the order processing period unless specifically stated otherwise.

For example, if your order requires [PROCESSING TIME- 7 Business Days] to process and approximately [6 BUSINESS DAYS] for delivery, the total time from order placement to delivery may be longer than the delivery timeframe alone.

5. Tracking Information

Once your order has been shipped, we may provide you with a tracking number or tracking link through email, SMS, WhatsApp, or another contact method you provided during checkout.

You can use the tracking information to check the status and estimated progress of your shipment.

Tracking/Courier Service: [TRACKING SERVICE OR SHIPPING PARTNER]

Please allow some time for tracking information to become active after your order has been handed over to the courier.

If you have not received tracking information within a reasonable period after your order has been shipped, please contact us at:

support@shopnshi.com

6. Delivery Areas

We currently deliver to:

[DELIVERY AREAS — e.g., locations across India]

Some remote, restricted, or otherwise non-serviceable locations may not be eligible for delivery.

If your location is not serviceable, we will inform you where reasonably possible and provide an appropriate resolution for your order.

7. Delivery Delays

While we work with our shipping partners to deliver orders within the estimated timeframe, delays can occasionally occur.

Possible causes include:

  • Severe weather;

  • Natural disasters;

  • Public holidays;

  • Courier or transportation delays;

  • High order volumes;

  • Incorrect or incomplete delivery information;

  • Remote or difficult-to-reach locations;

  • Government restrictions;

  • Strikes or transportation disruptions;

  • Technical issues; or

  • Other circumstances outside our reasonable control.

If your order is delayed, please contact us at support@shopnshi.com with your order number so we can help you check its status.

Estimated delivery dates are not guaranteed unless expressly stated otherwise.

8. Incorrect or Incomplete Address

Please carefully check your shipping address, phone number, PIN code, and other delivery details before completing your order.

ShopNShi may not be responsible for delivery failures or delays caused by incorrect, incomplete, or outdated information provided by the customer.

If you realise that you entered an incorrect address, contact us as soon as possible at support@shopnshi.com.

We will try to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

9. Failed Delivery Attempts

Our courier partners may make multiple delivery attempts depending on their policies and the destination.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, the customer refuses the shipment, or other customer-related circumstances prevent delivery, the courier may return the package to us.

If an order is returned to us, please contact support@shopnshi.com for assistance.

Additional shipping charges or other conditions may apply where a shipment needs to be re-sent due to incorrect information or circumstances attributable to the customer, subject to applicable law and our policies.

10. Damaged or Tampered Packages

Please inspect your package when it arrives.

If the package appears significantly damaged, opened, or tampered with, please:

  1. Take photographs or video of the package before opening it, where possible.

  2. Keep the original packaging and shipping label.

  3. Contact us as soon as possible at support@shopnshi.com.

  4. Provide your order number and relevant photographs or other information.

We will review the issue and work with you to determine the appropriate resolution in accordance with our policies and applicable law.

11. Missing or Lost Shipments

If your tracking information indicates that an order has been delivered but you have not received it, please contact us promptly at support@shopnshi.com.

We may work with the relevant courier or logistics provider to investigate the shipment.

Please provide your order number and any other information we request to help us investigate the issue.

12. International Shipping

[INTERNATIONAL SHIPPING — Not currently available]

At this time, ShopNShi [does not offer international shipping / offers international shipping to selected countries].

If international shipping becomes available, applicable destinations, shipping charges, estimated delivery times, customs requirements, duties, taxes, and other applicable charges will be communicated at checkout or through the relevant shipping information.

Unless otherwise stated, customers receiving international shipments may be responsible for applicable customs duties, import taxes, or other charges imposed by the destination country.

13. Changes to Shipping Information

We may update this Shipping Policy from time to time to reflect changes to our shipping partners, delivery areas, processing times, shipping charges, or business operations.

Any updates will be posted on this page along with a revised “Last Updated” date.

14. Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact us:

ShopNShi
Email: support@shopnshi.com
Phone: [PHONE NUMBER]
Website: www.shopnshi.com
Business Address: [FULL BUSINESS ADDRESS]
Customer Support Hours: 10:00 am to 6:00 pm (Sunday Close)

We're happy to help and will do our best to resolve shipping-related concerns as quickly as possible.

Last Updated: 18/09/2026