Return & Refund Policy

Effective Date: 18/09/2026
Last Updated: 18/09/2026

At ShopNShi, we want you to be happy with your purchase. If something isn't right with your order, we're here to help.

This Return & Refund Policy explains when you can request a return, exchange, or refund and how the process works.

1. Return Eligibility

You may be eligible to return a product if:

• The return request is submitted within 7 DAYS of receiving your order.

• The product is unused and in its original condition.

• The product has not been washed, altered, damaged, or otherwise used.

• Original packaging, tags, accessories, manuals, and other included items are retained where applicable.

• You provide the original order number or other proof of purchase.

• The product is not listed under our non-returnable items.

Some products may have additional return requirements. These requirements will be communicated on the relevant product page where applicable.

Nothing in this policy is intended to limit any consumer rights or remedies available to you under applicable Indian law.

2. Return Timeframe

Return requests must generally be submitted within:

Return Window: 7 DAYS

The return period begins from the date the order is shown as delivered by the applicable shipping provider.

To start a return, contact us at:

support@shopnshi.com

Please include:

• Order number

• Product name

• Reason for the return

• Photographs or videos, where relevant

• Any other information reasonably required to process the request

Requests submitted after the applicable return period may not be accepted unless required by applicable law or otherwise approved by ShopNShi.

3. How to Request a Return

To request a return:

1. Contact support@shopnshi.com within the applicable return window.

2. Provide your order number and details of the product you want to return.

3. If the product is damaged, defective, incorrect, or otherwise has an issue, provide clear photographs or video where possible.

4. Wait for confirmation and return instructions from our customer support team.

5. Pack the product securely using the original packaging where possible.

6. Send the package using the return instructions provided by ShopNShi.

Please do not send a product back without first contacting us, as an unauthorised return may delay the processing of your request.

4. Return Review

Once we receive the returned product, we may inspect it to confirm that it meets the eligibility requirements.

If the return is approved, we will proceed with the applicable refund or exchange.

If a return does not meet the eligibility requirements, we will contact you and explain the available options, subject to applicable law.

5. Refund Process

Once your return has been approved, we will initiate the applicable refund.

Refund Processing Time: REFUND PROCESSING TIME- 7 Days

The refund will generally be issued to the original payment method used for the purchase, unless another method is appropriate or required.

After ShopNShi initiates the refund, the time taken for the funds to appear in your account may depend on you